Temperature

Please note that if the weather reaches 23°C or above, we will have to delay shipping in order to ensure our chocolates arrive in the best condition possible. We continually monitor the temperatures during the warmer months. As a result, your order may take a few extra days to arrive, so please be patient, as we want to ensure our chocolates do not get damaged in transit.

We shall do our very best to ensure a speedy delivery, however If your order is urgent, please email us at info@higheroakfarm.co.uk and we will make sure to get to you quickly!

Returns
Since chocolates are perishable items we can only accept returns and issue refunds for orders that arrive broken. If this is the case, we need photographic evidence of the damage to the outer postal box and of the damage to the actual product. This must be sent to us within 24 hours of receiving the order.

To be eligible for a refund, you need to return the item to us in its original packaging. You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable. 

Allergy & Ingredients Information:

Plain Bars:

White Chocolate: Cocoa Solids 33.5% minumum, Milk solids 21.7% minimum Sugar, Cocoa Butter, Whole Milk Powder,Lactose (from Milk), Butter Oil, Emulsifier (Soya Lecithin),Natural Vanilla Flavouring

Dark Chocolate: Cocoa Solids 62% minimum, Sugar, Cocoa butter, Cocoa Mass, Emulsifier (Soya Lecithin), Natural Vanilla Flavouring

Milk Chocolate (Sugar, Cocoa Mass, Dried Whole Milk, Cocoa Butter, Lactose (Milk), Emulsifier (Soya Lecithins), Vanilla Extract, Milk Chocolate contains: Cocoa Solids 28% minimum, Milk Solids 14% minimum)

Filled Bars:

Peanut Crunch Dark chocolate Bar- Dark Chocolate: Cocoa Solids 62% minimum, Sugar, Cocoa butter, Cocoa Mass, Emulsifier (Soya Lecithin), Natural Vanilla Flavouring, Roasted Peanut, Palm Oil, Peanut Oil, Brown Sugar, Salt. Allergens: Contains milk, nuts and soy and may contain traces of wheat and gluten. Does not contain alcohol. Store in a cool dry place.

Roasted Hazelnut Milk Chocolate Bar-Milk Chocolate (Sugar, Cocoa Mass, Dried Whole Milk, Cocoa Butter, Lactose (Milk), Emulsifier (Soya Lecithins), Vanilla Extract, Milk Chocolate contains: Cocoa Solids 28% minimum, Milk Solids 14% minimum) Nutella; Sugar, Palm Oil, Hazelnuts (13%), Skimmed Milk Powder (8.7%), Fat-Reduced Cocoa (7.4%), Emulsifier: Lecithins (Soya), Vanillin, Roasted Hazelnut Allergens: Contains milk, nuts and soy and may contain traces of wheat and gluten. Does not contain alcohol. Store in a cool dry place.

Millionaires Milk chocolate Bar- Milk Chocolate (Sugar, Cocoa Mass, Dried Whole Milk, Cocoa Butter, Lactose (Milk), Emulsifier (Soya Lecithins), Vanilla Extract, Milk Chocolate contains: Cocoa Solids 28% minimum, Milk Solids 14% minimum) Shortbread Biscuits: Fortified Wheat Flour [Wheat Flour, Calcium Carbonate, Iron, Niacin (B3), Thiamin (B1)], Unsalted Butter (from Milk) (33%), Sugar, Cornflour, Salt, Caramel: glucose syrup, sweetened condensed skimmed milk (skimmed milk, sugar), vegetable fat (coconut) , emulsifier: mono- and diglycerides of fatty acids Allergens: Contains milk, soy, wheat and gluten and may contain traces of nuts. Does not contain alcohol. Store in a cool dry place.

Raspberry & shortbread White Chocolate Bar- White: Cocoa Solids 33.5% minumum, Milk solids 21.7% minimum Sugar, Cocoa Butter, Whole Milk Powder,Lactose (from Milk), Butter Oil, Emulsifier (Soya Lecithin), Natural Vanilla Flavouring, Shortbread Biscuits: Fortified Wheat Flour (Wheat Flour, Calcium Carbonate, Iron, Niacin (B3), Thiamin (B1)), Unsalted Butter (from Milk), Sugar, Cornflour, Salt, Raspberry Jam; Sugar, Raspberries, Cane Sugar, Lemon Juice Concentrate, Gelling Agent: Pectins. Allergens: Contains milk, soy, wheat and gluten and may contain traces of nuts. Does not contain alcohol. Store in a cool dry place.

Ginger Milk Chocolate Bar- Milk Chocolate (Sugar, Cocoa Mass, Dried Whole Milk, Cocoa Butter, Lactose (Milk), Emulsifier (Soya Lecithins), Vanilla Extract, Milk Chocolate contains: Cocoa Solids 28% minimum, Milk Solids 14% minimum) Ginger Nuts: Flour (Wheat Flour, Calcium, Iron, Niacin, Thiamin), Sugar, Vegetable Oil (Palm), Glucose-Fructose Syrup, Molasses, Raising Agents (Sodium Bicarbonate, Disodium Diphosphate), Ground Ginger, Salt, Natural Lemon, Ginger Flavouring Allergens: Contains milk, soy, wheat and gluten and may contain traces of nuts. Does not contain alcohol. Store in a cool dry place.

Inclusion Bars:

Fruit & Nut Milk Chocolate Bar- Milk Chocolate (Sugar, Cocoa Mass, Dried Whole Milk, Cocoa Butter, Lactose (Milk), Emulsifier (Soya Lecithins), Vanilla Extract, Milk Chocolate contains: Cocoa Solids 28% minimum, Milk Solids 14% minimum)  Almonds, Walnuts, Sultanas & Cranberries Allergens: Contains milk, nuts and soy and may contain traces of wheat and gluten. Does not contain alcohol.Store in a cool dry place.

Whole Nut Milk Chocolate Bar- Milk Chocolate (Sugar, Cocoa Mass, Dried Whole Milk, Cocoa Butter, Lactose (Milk), Emulsifier (Soya Lecithins), Vanilla Extract, Milk Chocolate contains: Cocoa Solids 28% minimum, Milk Solids 14% minimum) Cashew nuts, Hazelnuts, Walnuts & Almonds Allergens: Contains milk, nuts and soy and may contain traces of wheat and gluten. Does not contain alcohol. Store in a cool dry place.

Berry & White Chocolate Bar- White: Cocoa Solids 33.5% minumum, Milk solids 21.7% minimum Sugar, Cocoa Butter, Whole Milk Powder,Lactose (from Milk), Butter Oil, Emulsifier (Soya Lecithin), Natural Vanilla Flavouring, Freeze Dried Strawberries, Freeze Dried Raspberries, Freeze Dried Blackberries. Allergens: Contains milk and soy and may contain traces of nuts, wheat and gluten. Does not contain alcohol. Store in a cool dry place.

Puddles:

White Chocolate Fruit & Nut Puddles- White: Cocoa Solids 33.5% minimum, Milk solids 21.7% minimum Sugar, Cocoa Butter, Whole Milk Powder,Lactose (from Milk), Butter Oil, Emulsifier (Soya Lecithin), Natural Vanilla Flavouring, Almonds, Walnuts, Sultanas & Cranberries Allergens: Contains milk, nuts and soy and may contain traces of wheat and gluten. Does not contain alcohol. Store in a cool, dry place.

 White Chocolate Berry Puddles- White: Cocoa Solids 33.5% minimum, Milk solids 21.7% minimum Sugar, Cocoa Butter, Whole Milk Powder,Lactose (from Milk), Butter Oil, Emulsifier (Soya Lecithin), Natural Vanilla Flavouring, Freeze Dried Strawberries, Freeze Dried Raspberries, Freeze Dried Blackberries. Allergens: Contains milk and soy and may contain traces of wheat, nuts and gluten. Does not contain alcohol. Store in a cool dry place.

Milk Chocolate Fruit & Nut Puddles- Milk Chocolate (Sugar, Cocoa Mass, Dried Whole Milk, Cocoa Butter, Lactose (Milk), Emulsifier (Soya Lecithins), Vanilla Extract, Milk Chocolate contains: Cocoa Solids 28% minimum, Milk Solids 14% minimum)  Almonds, Walnuts, Sultanas & Cranberries Allergens: Contains milk, nuts and soy and may contain traces of wheat and gluten. Does not contain alcohol. Store in a cool dry place.

Milk Chocolate Puddles- Milk Chocolate (Sugar, Cocoa Mass, Dried Whole Milk, Cocoa Butter, Lactose (Milk), Emulsifier (Soya Lecithins), Vanilla Extract, Milk Chocolate contains: Cocoa Solids 28% minimum, Milk Solids 14% minimum) Allergens: Contains milk and soy and may contain traces of wheat, nuts and gluten. Does not contain alcohol. Store in a cool, dry place.